IPG is committed to ensuring our service is operating to the best of its ability, and take complaints seriously. We aim to resolve all complaints at the first point of contact and informally. If this usual process cannot be attained, IPG have a clear and fair complaints procedure to follow. Complaints should be made in writing or by email and issued to the below details:
Integritas Property Group,
29 Seymour Street,
L3 5PE

Our complaints procedure is as follows:

Step 1 – Management to receive complaint

We will acknowledge your complaint by letter or email within 3 working days of receipt and begin our in-house complaints process. We may request further information to assist with the investigation if required. The Management Team will undertake a full investigation into your complaint. A response will be sent to you in writing by letter or email within 10 working days. If at this stage you still feel dissatisfied, you can ask for a step two review of the complaint.

Step 2 – Operations Director referral to Managing Director

We will acknowledge your step two complaint by letter or email within 5 working days. All content relating to your complaint will be provided to the Managing Director who will carry out an independent review. You will receive a written statement, written by our Managing Director who will outline his findings. This may take a further 10 working days.

If you have a complaint, please get in touch using the form below and we'll reply as soon as possible.

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T: +44 (0)151 433 5818

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